Delivery Information

Delivery Information - Flower Delivery Liverpool

Booker Flowers and Gifts Ltd will deliver your flowers on the day specified in your order between the hours of 9am-5.30pm.

Standard delivery is £7.50 for this we will deliver your flowers between the hours of 9am-5.30pm Monday - Saturday and 10am-4pm on Sunday.

When ordered you will receive a confirmation text and or email. The email is a digital receipt and has all the details of your order, please check and if you want to make any amendments let us know.

You will also receive a text and or email when your flowers have left our shop on delivery. This will give you an idea of when your flowers might arrive - however bear in mind we sometimes have quite large delivery runs and can take several hours to complete. Proximity to the shop does not necessarily mean your order will be delivered first as our routing software works out the most efficient route in a circular route from our shop.

Once your bouquet has been delivered to the recipient you will receive a text and or email, if you have provided and email you will also receive a photograph of your delivery. Please note we take a photo of the order on the doorstep before delivery to avoid awkward photos at the door. We don't leave flowers on the doorstep unless we have been asked to and it is protected and secure.

Same Day Flowers Delivery Liverpool - Morning Flower Delivery Liverpool

Morning Delivery £12  flower delivery between 8-12

Same Day Delivery £10 as long as you order before 2pm Mon - Sat and before 1pm on Sunday.  If you want same day after this we recommend you call the shop on 01517244850 and we will see what we can do.  If you do place a same-day delivery after 2 - if we can get it out we will - if not we will deliver it the next working day.

Delivery is not available on public holidays (unless shop is open), flower orders placed for delivery on these days will be delivered on the next working day if placed on the day.  If placed before we will contact you to let us know and ask if you want the day before of the day after.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Please be aware that we will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

Please note that where we are unable to find someone to accept delivery at the address, a neighbour to take it, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.

Our customers also have the option of ordering and paying by phone - Call 01517244850 between the hours of 9-5.30 Monday - Saturday.  and 10-4 on Sunday

We accept all major credit and debit cards.

Liverpool Flower Delivery Locations

Here are the Local areas where Booker Flowers and Gifts can deliver to:

Delivering flowers to the following areas around Liverpool City Centre and Merseyside

Aigburth, Allerton, Anfield L4, Anfield L5Anfield L6, Belle Vale, Bowring ParkBroadgreen L14, Broadgreen L16, Calderstones, Childwall, Clubmoor L11, Clubmoor L13, Cressington, Croxteth L11, Croxteth L12Dingle, Dovecot, Edge Hill, Everton L3, Everton L5, Everton L6, Fairfield L6, Fairfield L7,  Fulwood Park, Garston, Gateacre, GillmossGrassendale, Grassendale Park, Hale Village, Halewood L25, Halewood L26, Hunts Cross, Huyton, Kensington L6Kensington L7, Kirkdale L4, Kirkdale L5, Knotty Ash, Liverpool Airport, Liverpool City Centre L1, Liverpool City Centre L2, Liverpool City Centre L3, Liverpool City Centre L6, Liverpool City Centre L7, Liverpool City Centre L8, Liverpool University, Mossley Hill, Netherley, Norris Green, Old Swan, Otterspool Park, Page MossPrinces Park, Roby, Sefton Park, Speke, Stanley, Stockbridge VillageStoneycroft, St Micheals, TarbockToxteth, Toxteth Park, Tuebrook L6Tuebrook L13, Vauxhall L3, Vauxhall L5, Walton, Wavertree L7, Wavertree L15, West Derby, Woolton

Liverpool Flower Delivery Coverage

Our shop delivers flowers to the following Liverpool postcodes L1 L2 L3 L4 L5 L6 L7 L8 L11 L12 L13 L14 L15 L16 L18 L18 L19 L24 L25 L26 L27 L28 L36 L70 

Flower delivery for areas outside areas we cover - Flower Delivery Worldwide

If your order is for an area outside of the above we can organise delivery for you through our network of florists the main one we currently use is Interflora. We will ask them to make as close as possible to the image but because of the difference in stock and sundry items, it may not be exact.

Cancellation/Amendments

If, for any reason, you wish to change or cancel your order you can do so, by calling 01517244850 or emailing gemma@bookerflowersandgifts.co.uk  Please give 48 hours notice before the requested delivery date.

We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or bespoke goods such as funeral tributes if as at the time you seek to cancel, the manufacture process has begun.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

 

Complaints Procedure

If for any reason you are not satisfied with the level of service please contact us by letter to Booker Flowers and Gifts, 7 Booker Aveune, Liverpool, L18 4QY or by telephone on 01517244850. 

Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

Complaints policy: In the event of any complaint please contact us and we'll do all we can to put the situation right.

 

General Information

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Booker Flowers and Gifts Site and/or the Booker Flowers and Gifts Service from time to time. We will post any changes on our website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Booker Flowers and Gifs Service and or Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

Additionally, we reserve the right to suspend, restrict or terminate access to the Booker Flowers and Gifts Site and or Service for any reason at any time.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Booker Flowers and Gifts Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

British Florist Association Liverpool Member
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TGSB Liverpool Florist
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SME Committed Liverpool Florist
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EWEDA Finalist 2023
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